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EverCare Choice Member Advisory Committee Meeting

As an EverCare Choice member, we’d like to invite you to join us for a virtual round-table to discuss your feedback and ideas!
Discussion topics will include:
  • Review of quality items
  • Industry and regulatory changes as it relates to member care and services
  • Member satisfaction
  • Service delivery concerns
  • Member input and feedback
WHEN: Thursday, March 24, 2022 | 2 PM – 3 PM
WHERE: Please join the meeting from your computer, tablet, or smartphone via Zoom.
HOW: Register by calling (845) 779-3053.


EverCare Announces New TeleHealth Program

Newburgh, N.Y. – EverCare At Home, a non-profit organization providing Certified Home Health services in the Hudson Valley, has recently announced the addition of a new cutting-edge service: the TeleHealth Program.

EverCare at Home, a Medicare-Certified Home Health Agency (CHHA), provides quality home health care to patients who may be managing an existing condition, recovering from an injury or illness, or working to restore self-sufficiency. Through individualized care plans, EverCare professionals are able to provide healthcare services to patients in the privacy and comfort of their own homes. The TeleHealth Program is an expansion of EverCare’s existing CHHA services.

TeleHealth provides for distribution of health-related services and information via electronic information and telecommunication technologies. It allows long-distance patient and clinician contact, care, advice, reminders, education, intervention, monitoring, and remote admissions.

“The COVID-19 pandemic caused the healthcare industry to rethink healthcare delivery,” said EverCare President and CEO Sylvia McTigue. “Through TeleHealth, we are able to provide effective, virtual healthcare services necessary to monitor and quickly address the ever-changing healthcare needs and conditions of our patients.”

EverCare At Home’s new TeleHealth program seeks to provide healthcare at patients’ fingertips by providing two-way communication between the patient, the family/caregivers, and EverCare clinical staff. Through TeleHealth, EverCare professionals are able to provide more frequent assessments, education, and prompt response and intervention to potential problems.

Through TeleHealth, EverCare At Home will now be able to provide greater access to quality healthcare for an expanded number of patients in their homes, reduce re-hospitalization through education and self-management, and decrease response time to changes in condition. The program is appropriate for those who are homebound, who have suffered a recent change in health condition, or who have recently received an acute diagnosis.

“This new program is the exciting marriage of innovative technology with quality healthcare,” said EverCare Director of Patient Services Sioban Wynne. “With our new TeleHealth capabilities, EverCare will be able to implement and coordinate services to the highest efficiency for patients. This includes collaboration with area hospitals, skilled nursing facilities, primary care physicians, and direct care staff. We are excited to be on the forefront of this new, evolved level of medical care.”

In addition to TeleHealth, EverCare At Home also provides a number of additional key CHHA services, including its Fast Track Joint Replacement Rehabilitation Program; physical, occupational, and speech therapy; nutritional evaluation and planning; skilled nursing; home health aides; social work; medical supplies, equipment, and appliances; and more.

Those interested in learning more about EverCare, EverCare At Home, and the new TeleHealth Program may visit

Adult Day Care Goes Virtual During COVID-19 to Help Seniors Stay Social

By: Heather Yakin
Times Herald-Record as featured on


NEWBURGH – For seniors who are dealing with physical or cognitive decline, taking part in social give-and-take, keeping busy and involved with enriching activities can make a big difference.

For Laura Rios of Montgomery and her mother Ana Paulino, who turns 86 on Sunday, the EverCare Life Adult Social Day Care program has been a boon.  


Anna Paulino, 86, and her daughter Laura Rios work on movement exercises with the virtual help of Christine Wentworth, the manager of the adult day care program at EverCare Life. The care is provided remotely via cell phone.

Anna Paulino, 86, and her daughter Laura Rios work on movement exercises with the virtual help of Christine Wentworth, the manager of the adult day care program at EverCare Life. The care is provided remotely via cell phone.


“It was perfect. It was full-day,” Rios said, and provided supports her mother needs.  

Christine Wentworth, manager of EverCare’s social adult day care program, said the staff has worked hard during the shutdown to provide as much of the regular program as possible. Before COVID-19, the seniors started off the day at the program with a hot breakfast, followed by a day of socializing and activities: exercises to build physical strength, coordination and stability; puzzles and games and crafts, geared to each senior, to improve their social, physical and mental well-being.

“It’s a very rich program,” Wentworth said. “The aging population has a huge amount of loneliness, depression, anxiety. We want to improve all of that.”

The program had to find a way to recreate that in a virtual model, one that could work over the phone, because a lot of their adults aren’t computer savvy. So, they created their own telehealth model that combines COVID-19 screening, wellness checks, education and activities.

Since the shutdown, instead of twice-weekly visits to the day program’s Newburgh location, Paulino has twice-weekly calls. Rios said the program is working on setting up some three-way calls so seniors can talk directly to friends from the program.

Paulino has been living with Rios since the pandemic began. She’s very frail due to chronic illness, and had started becoming “very, very forgetful,” Rios said, and her mom gets excited for them.

The 25-30 minute calls make a big difference for her, Rios said.


Laura Rios, right, has been helping her mother, Anna Paulino, with virtual adult day care at their home in Montgomery.

Laura Rios, right, has been helping her mother, Anna Paulino, with virtual adult day care at their home in Montgomery.


“It keeps her occupied and interested,” Rios said. “It’s a nice little wakeup call. It gets her going in the morning. I’m there with her, so she’s comfortable.”

EverCare sends “care packages” to clients, Wentworth said, with cards, coloring books, craft activities and other materials that can be used for little games to work on cognitive ability, memory or fine motor skills. The packages also show clients that they care.

“You can’t believe the feedback that we get,” Wentworth said.

Rios said Paulino particularly likes “purse bingo,” a game where the counselor names an object and her mom searches her bag to see if she has it.  

Seniors have been hardest hit in this pandemic, Wentworth said.  

“Some of them have watched their friends die, watched their loved ones die,” she said. “It was really important for us to provide this invaluable service at this time when there’s so much uncertainty and fear.”


June 14 2020 World Elder Abuse Awareness Day Conference Canceled


It is with regret that we announce the cancellation of our 2020 World Elder Abuse Awareness Day (WEAAD) event in an effort to ensure the health and safety of our teams and our communities. We will instead refocus our efforts towards planning a 2021 event. We hope to see you all there!


If you are a sponsor, we encourage you to reach out to Jennifer Riccardi to discuss your options regarding your donation. EverCare can either apply the funds toward our 2021 event, or we may issue you a refund. We thank you again for the support you have shown toward our mission and this incredibly important cause.


We thank the committee and everyone who dedicated their time and support to assist us this year. It did not go unnoticed. We look forward to next year, and will announce information in the coming months regarding our 2021 conference.


Be well and be safe.


2020 Employee Valentine’s Day Party

We were really feeling the LOVE on Valentine’s Day this year as we hosted the CUPID OLYMPICS for our staff! The day was filled with food, celebration, and fun as the EverCare team participated in events such as Finding Cupid, Love Scramble, Finders Keepers, and more! Our staff members truly embody the meaning behind “a heart of gold,” and our leadership team was so happy to organize this Valentine’s Day gathering to celebrate all of them!


EverCare Achieves Health Ethics Trust Compliance Program Certification

Newburgh, N.Y. – (September 18, 2019) – EverCare, a non-profit organization providing Managed Long-Term Care, Certified Home Health, and Adult Social Day services in the Hudson Valley, has achieved the Corporate Compliance Program certification.

EverCare, which voluntarily submitted its organization for the rigorous certification process, was granted a full three-year certification. The Health Ethics Trust’s Compliance Program certification is a mark of excellence for compliance programs.

“The staff at EverCare has worked extremely hard to ensure the full protection of our members, patients, and clients under our compliance program and corporate ethics charter,” said EverCare President and CEO Sylvia McTigue. “We are committed to promoting an environment that prevents unethical or unlawful conduct throughout our organization, and we are honored to receive the Compliance Certification from a trusted industry leader such as the Health Ethics Trust.”

The Health Ethics Trust is a division of the Council of Ethical Organizations, and provides advisory services, educational programs, compliance risk assessment, and survey research on ethics-compliance issues. Healthcare Ethics Trust established the compliance program as a peer review process. The entire Compliance Program Certification process is overseen by the Fellows of the Health Ethics Trust, which is made up of approximately 25 leading CEOs and CCOs nationwide.

EverCare’s own chief compliance officer, Michael A. Smith, was recognized as a Fellow of the Trust in 2017. He is a certified compliance executive with Health Ethics Trust, and serves on its annual Best Practices Forum Committee.

“We take great pride in maintaining an environment that has a strong commitment to ethics and compliance,” said Smith.