MISSION

Guided by the principles of quality, respect, excellence, ethics and integrity, we care for our community through uncompromised commitment to compassionate PeopleCare.

In addition, in order to provide quality driven, patient centered, integrated care to all who entrust us to guide their healing process, health care needs, and individualized care in the comfort of their home or place of residence, we are committed to:

• Acknowledging that the employees of an organization create its success
• Maintaining no-compromise standards of excellence in healthcare and peoplecare
• Setting a standard of excellence in the delivery of care
• Conducting all business in accordance with the highest ethical principles
• Upholding the trust given to us
• Focusing on our core value of caring for our patients, our community, and each other
• Providing exemplary physical, emotional and spiritual care
• Promoting well-being in our community through providing education in wellness and disease/illness management and prevention
• Exhibiting stewardship in the management of our employees, operations, and resources to maximize the quality of care, while minimizing the total cost of care
• Fostering a nurturing employee and clinical staff environment which embraces accountability, flexibility, personal & professional growth, and respect of each person’s unique strengths and contributions
• Partnering with local academic and educational knowledge leaders to foster an environment of continual growth, development, and enrichment among our staff
• Embracing change, thinking outside the box, and challenging established assumptions

In one word, we are committed to Excellence. In all that we do.

For our patients, our community & our employees.

We commit to never losing sight of the fact that we were founded in the belief that we can make life better for the people whose lives we touch, whether they are our patients, their families, or our employees. Community came first when our doors first opened, and Community will remain first as we grow.

VISION

To be recognized as the leading provider of community-based home health services in the Hudson Valley, with a reputation for quality, trustworthiness, and compassion.

CORE VALUES

Accountability

We own our choices and actions, including the impact of our choices and actions on others. We learn from our mistakes and allow our lessons learned to lead us to new successes. We tolerate no excuses, no blame–games, no finger-pointing.

Compassion

We demonstrate strong positive regard and kindness toward one another and those under our care. We seek to uncover a deep awareness of the needs of others and to use this awareness to drive us toward better service.

Customer Service

We believe that the ability to consistently meet and exceed our customers’ needs is the key to our success. As we strive to meet the needs of our patients/members, their families/caregivers, the community, and each other in a personalized way, we will focus on relationship building, communication, excellence, and service recovery.

Excellence

We do not tolerate the status quo or mediocrity. We are committed to achieving the highest standards in all that we do. We take pride in our work and do every task as though it would bear our personal signature.

Generosity

We give freely without the expectation of return or reward. We graciously give our time, our talents, and our personal commitment. We display a benevolent spirit, nurturing hope and positivity in others.

Teamwork

We work together with support and commitment. We extend effort beyond the confines of our individual departments and disciplines. We bring out the best in one another.